Frequently Asked Questions

GENERAL QUESTIONS

WHAT IS THE ESTIMATED SHIPPING TIME?

Once your order has been prepared for dispatch, the average delivery time is 5–9 working days.

You can follow the progress of your shipment via the “Track your order” page.
CAN I CANCEL MY ORDER?

You may request a cancellation within 24 hours of placing your order, provided the order has not yet been processed or shipped.
MY ORDER ARRIVED DAMAGED. WHAT SHOULD I DO?

If your item arrives damaged, please contact us at info@classyfits.co.uk within 30 days of receiving your order.

Where possible, include a clear photo of the damaged item along with your order number so we can review the issue promptly.

In accordance with UK consumer law, you are entitled to a replacement or a full refund at no additional cost. We will ensure the matter is resolved as quickly as possible.
WHICH SAFE PAYMENT METHODS ARE AVAILABLE?

All payments are secured using SSL encryption and can be made using the following methods:

  • Credit Cards: Visa, Mastercard, American Express
  • Debit Cards: Mastercard (Debit)
  • Express Checkout: Shop Pay, Apple Pay, Google Pay
  • PayPal
HOW CAN I RETURN MY PRODUCT?

To return an item, please follow the steps outlined in our Return Policy and contact our customer service team in advance. For full instructions, refer to our Return Policy.

DELIVERY AND TRACKING

WHERE CAN I FIND MY ORDER NUMBER?

Your order number is included in your order confirmation email. If you did not receive this email, please contact our customer service team at info@classyfits.co.uk.
WHAT ARE THE SHIPPING COSTS?

All orders within the United Kingdom are shipped free of charge. Deliveries are handled by recognised carriers such as Royal Mail, Evri, or DPD.
TRACKING DOES NOT SHOW ANY UPDATES. WHAT SHOULD I DO?

We provide order updates by email, and tracking can also be followed via our website. Tracking details usually become available once the parcel reaches the courier’s network. Some delay in updates may occur.
WHY HAVE I NOT RECEIVED MY ORDER YET?

Orders are typically processed within 1–2 working days, and delivery usually takes 4–7 working days. In some cases, delivery may take longer due to external factors such as courier delays or high delivery volumes. We will keep you informed of any updates by email.

REFUNDS & RETURNS

WHERE SHOULD I SEND MY RETURN?

Returns are processed through our logistics partner. Items must be returned by post to the following address:

Unit 3, Tungsten Park,
Bardon Rd,
Coalville LE67 4BL,
United Kingdom

We recommend contacting us at info@classyfits.co.uk before sending your return so we can assist with the process and help avoid delays. After dispatching your return, please email us the tracking number or proof of postage.

For full details, please refer to our Return Policy.
HOW LONG DO I HAVE TO RETURN MY ITEM?

We offer a 30-day return period starting from the date you receive your order.
HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

Refunds are usually processed within 5 working days after we have received and processed the returned item.
WHAT ARE THE COSTS OF RETURNING MY ORDER?

While outbound shipping is free, customers are responsible for their own return shipping costs and return label. These costs may vary depending on the carrier used. More information can be found in our Return Policy.

CONTACT

HOW QUICKLY WILL MY EMAIL BE ANSWERED?

We aim to respond to all emails within 24 hours. During busy periods, responses may take slightly longer, and we appreciate your understanding.
CAN I CONTACT YOU BY PHONE?

Yes, you can reach us by phone at +44 7533083755 for business-related enquiries.

You may also contact our customer service team via email at info@classyfits.co.uk.

Customer Service Hours (London time):

Monday to Friday: 9:00 AM – 5:00 PM

Saturday to Sunday: 9:00 AM – 1:00 PM